FAQ
To sell a sample pack, loop kit, drum kit, or preset bank on our Shop (shop.traktrain.com), send us an email at [email protected] and we'll share the instructions and requirements.
Open the producer's profile (or the track's page), add the beat to your cart, and check out — you'll receive the files and contract by email instantly. The Message button on a profile is for custom requests or questions, not for completing a purchase.
First check your spam/promo folder, since delivery emails sometimes land there. If it's not there, email us at [email protected] with your PayPal email, the full track title, and the producer's Traktrain URL, and we'll sort it out.
Email us at [email protected] with your PayPal email and Traktrain profile URL, and we'll help as soon as possible.
It may be a Stripe payment — check your Stripe balance or card account (the first transfer can take 6–7 days, later ones 1–2). Also check your spam/promo folder. If there's no Stripe account and it was a PayPal sale, email us at [email protected] with your PayPal email and Traktrain URL.
Email us at [email protected] with the details. First try from a computer with an up-to-date browser, AdBlock off, and JavaScript enabled — and include the browser and version plus a screenshot, which helps us a lot.
Every beat comes with simple standard terms, included in your download email. What you can do — commercial use, number of copies, streams — depends on the contract type and the producer's terms. If their public terms don't answer your question, message the producer directly.
You'll find your payout details in your account under Payments. Log in to view them.
Payments go straight to the producer, so Traktrain doesn't hold the funds to issue a refund. Contact the producer first to resolve it; if that doesn't work, open a dispute with PayPal or Stripe.
Rankings are already live — check out our Top Charts and Top Charts Monthly. A mobile app is in the works, with release expected in 2026, and support for more languages is on our backlog.
No — exclusive sales require a paid plan (100 or Unlimited). The free plan covers MP3 leases and up to 3 kits.
Forward the download email you received to [email protected] and we'll check it out quickly.
Open the track you want to link to — the page URL updates with a # and the track. That URL is your shareable direct link.
Free includes unlimited MP3 uploads (10 GB) at 0% commission. Paid plans (100 and Unlimited) add more storage, all contract types, marketing tools, and analytics. See the full plan comparison on the Sell Beats page.
Traktrain takes a 0% commission when you buy or sell an MP3 beat. The only fees are PayPal and Stripe fees.
Traktrain is 100% free for producers. If you want access to Traktrain's special features, you can upgrade your account — plans and pricing are on the Sell Beats page.
To pay by card, all beats in your cart must be from the same producer, and that producer must accept card payments. If they do, you'll see a purple credit card icon next to “payment methods” when you add a beat to your cart. This restriction comes from Stripe.
Yes — you can download your purchases on both mobile and desktop.