FAQ
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producer (18)
customer (13)
If you’re a producer, go to the
request page, fill out the form, and click “send request.” When you’ve been accepted, you’ll receive an email with an invitation code that you can use to register on the register page.
If you would like to sell a sample pack / loop / drum kit or preset bank on our Shop
(shop.traktrain.com)send us an email
. We will send you the instructions and requirements.
Usually, it takes no later than 1 week. Please check spam if you do not see it. If it has been over 1 week, please re-apply with newer beats (preferably mixed well with drums from a good kit, etc.) and we will review it again. If you still have issues, DM us on
twitter.
This is the Traktrain website, we are the platform for selling beats. Please go to their profile and click the "message" button on their profile.
Please check your spam folder, because sometimes letter with beats might be sent there. If that will not help - please provide your PayPal email, full track title and Traktrain profile URL you bought it from to
support@traktrain.com
. We will check it out as soon as possible and help you.
Please provide details to
support@traktrain.com
, also please provide your PayPal email and Traktrain profile URL. We will help you asap.
It could be a Stripe payment. Check your Stripe account or your card balance. It takes a few days to transfer money from Stripe. Up to 6-7 days for the first transfer, up to 1-2 days for the next. Check your SPAM / PROMO folder. If you have no Stripe account and the purchase was made through PayPal, please provide details to
support@traktrain.com
, also please provide your PayPal email and Traktrain profile URL. We will help you asap.
Please provide details to
support@traktrain.com
on this problem. Have you tried it from a computer? Is your browser up to date? Have you tried switching off AdBlock extensions? Do you have JavaScript enabled on it? Let us know which browser you're using and the version. And please provide some screenshots of this issue appearing, this would be very helpful.
For every beat we put on the stations, we take 20% of the sale but ONLY beats that are on the stations. If a buyer hears a beat of yours and goes to your page and buys something else you keep 100% of that sale so it's like another way of advertising. If still interested, please email
info@traktrain.com
and tell us that you agree to our terms and in the email let us know how many beat(s) we can put on the stations and pls provide your traktrain url.
As a standard, we provide simple terms for each type of beat. You can find them in the download email you get from us. The terms vary per producer so if your questions are not answered from their public terms, please contact the producer to have your questions answered.
You can find this information
here (not available for customers).
The money spent on beats goes directly to the producer. We do not recieve the funds to give you a refund. Please contact PayPal or Stripe on this issue, start the dispute process if needed. but PLEASE contact the producer first and try to resolve it with them.
All 3 of these features are in the works.
Yes, but since our server bills will now increase from the bigger file, we take a 25% fee.
Please forward the download link letter you got from us to
support@traktrain.com we will check it out quickly and help you.
If you select the track you want the direct link to, look at the url address. It will change followed by a # sign.
Please check out this
page.
If you’re a producer, please go to the request page, fill out the form and click "send request". If you have been accepted, you will receive an email with an invitation code that you can use for registration at the register page.
Traktrain takes a 0% commission when you buy or sell an MP3 beat. The only fees are PayPal and Stripe fees.
Usually no longer than seven days. If you haven’t received an invite code, there might be two reasons for that:
-
Our email with your invite code was marked as spam by your email provider. If so, you should check your junk folder.
-
Your beat didn’t meet our quality criteria. After two weeks, you can try again with new material. If you have any questions about our requirements, feel free to ask us via the contact form or any Traktrain social profile.
Yes, Traktrain is 100% free for users who have less than 15 beats uploaded. If you want to upload more beats or gain access to Traktrain’s special features, you can upgrade your account here.
No, you only need an invite code to sell beats. Buying a beat does not require having an account.
If you want to make a purchase with a credit card, all of the beats in your shopping cart have to be from the same producer and the producer must accept card payments. If the producer supports card payments, you will see a purple credit card icon next to “payment methods” when you add a beat to your shopping cart. Unfortunately, this restriction is imposed on us by the Stripe payment platform. We are currently looking for a solution to this problem. If you want to know more about Stripe, visit their official website.
No, your tracks will not be deleted; however, we will take a 25% sales commission (including MP3 leases) from tracks over the 15-beat limit. If you renew your paid membership, the commission will return to 0%.
Currently the only way to download your purchase is from desktop / computer browser. We’re working on development of the platform 24/7 so in the future this feature will be available.
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